Program Director of Suicide Prevention Crisis Line

Suicide Prevention of Yolo County (SPYC) is a 501(c)(3) non-profit organization that provides crisis prevention and intervention, education and community outreach services to residents of Yolo County.

Established in 1966, SPYC is among the oldest suicide prevention crisis lines in the nation, operating 24 hours a day, 365 days a year, and supports 5,000+ callers every year who are contemplating suicide or are in severe psychological distress. The agency also serves teens through the Allied Services for Kids (ASK) crisis lines, the Davis and Woodland School Safety Lines, as well as through the “SOS Signs of Suicide®” school education and prevention program. Support groups for those who have lost a loved one to suicide are also provided by SPYC.

SPYC is looking for a program director to lead our team in our Davis, CA office. Under the direction of the Executive Director and current Crisis Line Program Director, this person will be responsible for overseeing the management of the crisis line call center and its crisis line volunteers. The position requires 20-25 hours per week to begin with a move to full-time in July 2021. The candidate will receive on-site training ahead of their start date.

Responsibilities include:

  • Leading ongoing development and impact of SPYC, directing the administrative and organization of the program
  • Scheduling crisis line volunteers to ensure 24-hour coverage of crisis lines
  • Addressing volunteer concerns, questions, and morale to identify issues that need clarification
  • Identifying and communicating frequent caller updates and call management issues
  • Ensuring all crisis line report forms are evaluated in a timely manner
  • Exploring ways to expand impact of SPYC, including community engagement, funding opportunities and new partnership development
  • Communicating regularly with the Clinical Director, Volunteer Back-Up, and Crisis Line Administrative Support on relevant issues pertaining to crisis line management
  • Preparing monthly volunteer newsletters 
  • Maintaining knowledge of trends and development in the mental health field
  • Writing letters of recommendation for volunteers according to agency policy
  • Maintaining confidentiality regarding client records and information

Requirements include:

  • Non-profit experience; Masters level degree preferred
  • Project management competency with high attention to detail
  • Strong interpersonal skills to interact effectively and confidently with individuals of varying backgrounds to provide and secure information, and resolve problems
  • Organizational skills to work independently and follow through to successful completion of projects; ability to manage multiple assignments with overlapping deadlines
  • Writing, editing and proofreading skills to produce correspondence, drafts, and presentation materials in accurate format
  • Experience in exercising discretion in dealing with controversial or potentially sensitive topics and represent agency with tact and discretion
  • Computer skills and ability to navigate programs

This is an in-person position located in Davis, CA. To apply, please visit: